Cancellation Policies

Listed below are the different cancellation policies for any kind of reservation made at the park. Additional information about lodging or day-use can be found on our website under their specific tab. If you have any questions about these cancellation policies, please contact our front desk at (276) 865-4413 ext. 3201.

Cabin/cottage cancellations: Cabin and cottage cancellations may be made by calling our front desk during operating hours. A flat $50 fee is charged for cabin/cottage cancellations made at least a month prior to the scheduled arrival date. The fee for cancellations made less than 30 days before the scheduled arrival date is $50 per night. Cancellation fees also apply to early departures and reductions in the number of nights of the cabin rental. Because cabins require a minimum two-night stay, the charge for an early departure or reduction will be two nights’ rental plus $50 per additional night. Any departure made after the cabin check-in time of 4:30 p.m. is considered a full night’s stay.

Lodge (hotel room) cancellations: Lodge cancellations may be made by calling our front desk during operating hours. A flat $20 cancellation fee is charged for lodge room cancellations made at least 30 days prior to the scheduled arrival date. The fee for cancellations made less than 30 days before the scheduled arrival date is $20 per night. Cancellation fees also apply to early departures and reductions in the number of nights of a lodge room rental. Any departure made after the lodge check-in time of 4:30 p.m. is considered a full night’s stay.

Campsite cancellations: Campground reservations may be cancelled by calling our front desk during operating hours. There is a $10 cancellation fee per site for campground reservations.

Picnic Shelter cancellations: No refund within 14 days before reserved date. Before then, a $10 cancellation fee applies. You may transfer the shelter reservation prior to 14 days of arrival without a fee.

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